Windsor Court Luxury Hotel

Windsor Court’s Frequently Asked Questions

Get answers to the most common questions

Where is the hotel located?
Windsor Court Hotel is located in the heart of New Orleans’ Central Business District, just steps from the historic French Quarter.

What is the cost of parking for hotel guests?
Overnight parking is $46+ tax per night and includes unlimited in/out privileges.

Are there any parking restrictions?
Unfortunately, we are unable to accommodate oversized vehicles, buses, RV’s and trailer attachments.

Does the hotel allow pets?
Yes, we welcome pets up to 40 pounds. A plush pet bed with food and water bowls are provided for use during the stay. A non-refundable fee of $150 does apply for post-departure deep cleaning of the accommodations.

Is smoking permitted in any accommodations?
Windsor Court Hotel is a 100% smoke-free property.

What are the pool hours?
The rooftop pool is open to hotel guests daily, from 6:00 am to 10:00 pm.

Does the hotel have a pool bar?
Yes, Waterman Poolside Bar opens seasonally at 11:00 am (weather permitting) and is currently offering table-side food and beverage service.

What type of equipment is available in the Fitness Center?
The Fitness Center offers Precor cardio machines equipped with personal monitors, Peloton bikes, weight machines, exercise balls and free weights. Due to Covid-19, the fitness center is temporarily closed.

Do the guest rooms offer a refrigerator and/or microwave?
All suites are equipped with a miniature refrigerator and microwaves are available upon request on a complimentary basis.

Does The Grill Room offer brunch?
Due to Covid-19, our weekend brunch service has been suspended. Plate Lunch and a la carte menu are available.

What are the hours for room service?
Due to Covid-19, room service hours are limited to breakfast and lunch.

What time is check-in and check-out for the hotel?
Check-in is 4:00 pm and check-out is at noon. Early check-in and late check-out requests are subject to availability.

Do I need to be a guest of the hotel to use The Spa at Windsor Court?
The Spa at Windsor Court is open to the public; reservations are required. Walk-in service is currently not available due to Covid-19.  

How far are Bourbon Street and the French Quarter from the hotel?
The French Quarter is one block from the hotel and Bourbon Street is approximately four blocks away.

Is luggage storage available?
Complimentary luggage storage is available for registered guests.

Does the hotel accept packages on behalf of guests? If so, is there a cost?
The hotel does accept packages on behalf of registered guests at no additional charge. However, in compliance with Louisiana state law, the hotel will not accept delivery of any packages or shipments containing wine or other alcoholic beverages.

Can I reserve a block of hotel rooms?
Please contact our Sales & Marketing Office at (504) 596-4787 or events@windsorcourthotel.com.

Does the hotel recognize special occasions?
Absolutely! At booking, please mention your special occasion so we may enhance your experience with a special touch or offering.

What is the hotel’s credit card or debit card policy?
The use of a credit or debit card will initiate, at the time of check-in, an immediate deduction from your account for your room rate, inclusive of tax, for all room nights plus $100 per night for incidentals. Upon check-out, any unused funds will be credited back to your account. Based upon the business rules of your bank, it may take 72 hours or longer to process the funds back to your account.

Who should I call regarding questions about my bill?
Our associates are available to assist with your billing inquiries. Please call (504) 523-6000.

How can I get a copy of my bill?
Please call (504) 523-6000 or email frontdesk@windsorcourthotel.com.

COVID-19 Update: We're taking special steps to ensure the health and safety of our guests and team members.

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